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How CFOs Influence A Culture Of Data Informed Decision Making

How CFOs Influence A Culture Of Data Informed Decision Making

David Axson

David Axson

May 28, 2021

Today, we are in a very different position鈥攖he amount of data available is overwhelming and only growing in volume. Every business event now has a digital footprint and recent advances in fields such as data science, machine learning and artificial intelligence are providing much more advanced ways of processing such data.  It is no longer acceptable to rely solely on human traits to make decisions.  Data should inform all decisions. As one CEO commented to me, 鈥淒ata increasingly informs and refines my gut instinct.鈥

Key Attributes of a Data-Conscious Culture

Creating a data-conscious culture is fundamental to securing and profiting from the value of data. I use the term, data-conscious, as opposed to the more often used data driven to emphasize that relying on data alone can be just as dangerous as ignoring it completely as we shall see shortly.  So, what does a data-conscious culture really mean?  Here are some of the key attributes of organization鈥檚 that are positioned to make effective use of data:

  • The value of data is widely understood across the organization.

  • Data integrity, security, and confidentiality is understood not just within an organization but by all members of an organization鈥檚 eco-system.

  • Data standards and governance processes are embedded in the organization鈥檚 standard operating procedures; they are not simply a set of periodic audits, checks or reconciliations.

  • The veracity of data is tested and confirmed.

  • The balance between availability of data and the timeliness of decision-making is understood.

  • Automated tools are used where possible to collect, structure, store, validate and disseminate data to ensure consistency and scalability, and accelerate data availability.

  • The relevance of different datasets to different decisions is understood; where possible 鈥榥oise鈥 in data is minimized.

These attributes work together to create a cohesive and flexible approach to data management that respects the value of the data and its potential use across an organization.  However, there is another essential element of a data-conscious culture that is often lacking鈥攖hat is a healthy respect for the limitations of data.  

Read More: Successfully Implementing SAP Central Finance White Paper

CFO鈥檚 Need to Understand the Upside and Limitations of Data

It is all too easy to see data as all seeing and all knowing.  This can create an aura of confidence that may be misplaced.  In addition to the attributes listed above, organizations should also consider the following:

  • Data is generated by events or actions that have already happened; decisions based upon that data typically impact future events or actions.  Our crystal ball is simply not good enough to predict the future with certainty.

  • Match the desire for detail with predictive ability.  The further out into the future a projection looks the less accurate it tends to be.  One only has to look at weather forecasting to understand the limitations of long-term projections.

  • When looking forwards, more detail does not necessarily equal more accuracy, in fact the more detailed a future projection the more inaccurate it is likely to be.

  • Using data to make decisions can provide a set of leading indicators or predictive measures that can alert an organization as to when a planned course of action or decision no longer makes sense. The ability of data to flag a wrong decision can often be more important than guiding a correct decision! 

As the sheer volume of data available continues to expand exponentially, disciplined governance and a healthy respect for both the value and the risks associated with relying on data will separate those that profit from the effective use of data to those that don鈥檛.

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